FAQ's. General Information

We have put together some questions and answers that our customers have asked us previously to help you with using the website and the online shop.

If our FAQ’s are not helpful or you need anything further please use the from beter.

What do we do?

The Studio

We are a London based design studio producing bespoke uniforms for an international mix of clients. The studio is an industry leader in providing beautiful, contemporary and hardwearing garments; hospitality uniforms, retail uniforms and hotel uniforms. Our team, whose experience expands years in work wear and high end fashion, will work with you to communicate the integrity of your brand to your customers and employees.

The Shop

The design studio has created a collection of garments that combine both utility and beauty. Inspired by years of creating and producing bespoke uniforms, the new e-commerce shop features aprons, waistcoats, shirts & dresses in hardwearing but beautiful fabrics such as Denim and Linen. The Uniform Studio celebrates the beauty of workwear for:

  • bar staff uniforms,
  • restaurant uniforms,
  • hotel uniforms,
  • deli uniforms.

Our signature piece aprons are sure to create ripples through out the realms of the café culture.

What is the main office number?

Sales: + 44 208 361 7745

Shop & Production: + 44 203 735 6926

How do I return something?

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If you wish to return any goods, please inform us in writing by emailing to: shop@theuniformstudio.com within 7 working days of receiving the goods.

All items must be returned:

  • in an unused [saleable] condition
  • in their original packaging
  • with proof of purchase within 14 days of receipt of goods
  • Please send returns to:
    Mike Smythe
    The Fulfilment Company
    Building 03,
    ICS house complex,
    Hall road,
    CM9 4LA
Please note:

You will be responsible for the costs of returning the goods to us. Whilst your returned order is in transit it is still your responsibility and we therefore advise to send items by Royal Mail Recorded or Registered delivery (insuring the value of your returned goods) at your own cost. Please retain proof of postage as we cannot be held responsible for parcels lost in transit.

Customers have the right to claim a refund, replacement, repair and/or compensation where the goods are deemed faulty or mis-described.

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please note a handling fee of £2.25 per item will apply to any returned goods processed for this reason.

Please include a completed returns form with any returned items, which can be accessed by following this link. Returns sent without any information about where they have come from can not be processed or refunded.

Refunds will always be made by the same method you used to originally purchase your order. We will process the return on receipt of goods and you will receive a refund within 30 days.

How do you refund and how long does it take?

Refunds will always be made by the same method you used to originally purchase your order. We will process the return on receipt of goods and you will receive a refund within 30 days

If a garment is out of stock how long does it take to re-stock?

We endeavour to replenish stocks as they are sold. If however they become out of stock, it usually takes six to eight weeks to re-stock goods.

Do you do alterations?

No this is something you will need to do once it is purchased and delivered.

Do you embroider garments?

For all embroidery and printing enquiries please contact our production office. Quotes will be obtained for you once artwork and numbers have been submitted to us.

email: shop@theuniformstudio.com

Phone: + 44 203 735 6926

Once artwork is approved and payment is made, the embroidery will be processed. This will add on approximately 10-14 days to the delivery of your goods.

Ask us a question

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